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Order Problem
If you have a problem with your order
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Order Problem

If you have a problem with your order

If you didn't receive the registration message from us within 48 hours, it usually means that the e-mail message that we sent to you was lost because of some technical problems with one of the mail relay servers or could not be delivered to your mailbox. Also, quite frequently the problem is with misconfigured spam filters; whenever they detect words like "buy" or "order" in the message body or subject, they block it. Unfortunately, we experience problems with approximately 1.5% of registration messages.

What should you do if you didn't get our registration message? First of all, please don't panic and don't be angry at us:-) We know that it feels bad when you don't get the message you are waiting for in time, but it's not our fault. Secondly, please let us know about it. Don't e-mail the company that processed your online credit card order: they don't send registration message anyway. There are two ways to contact us:

  1. Every our product has a special ordering forum where you can post a message. Warning! DO NOT POST REGISTRATION INFO HERE! (e.g. the registration name, the serial number, website logins and passwords, etc.) Also you have to be a registered user and logged in.
  2. E-mail us directly at sales@exsate.com (sales and registration related questions). Here is the information we would need from you:
    • Your full name.
    • Your First and ALTERNATIVE e-mail address. If you didn't get the message the first time, there is a good chance that the problem with your mailbox is permanent, so we need a different e-mail address to contact you. If you don't have one, you can use your friend's, preferably from a different domain.

Once we receive your message, we'll immediately resend the registration information to your primary and secondary e-mail addresses. PLEASE ACKNOWLEDGE THE RECEIPT OF OUR MESSAGE, because we need to know if you finally received it. Thank you for your patience!

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