Before contacting us, please read the help file that comes with the product and the product FAQ. Your questions may have already been answered.
If you didn't find the answer to your question, we'll be glad to help you. We provide technical support to both licensed and non-licensed customers, so even if you're just evaluating our product, we'll certainly try to answer your question.
You can submit your support request either by using one of the web-based forms listed below, or by e-mail. We'd strongly recommend that you use the web-based forms because they will lead you through the most important questions we have to ask to provide you with quality support. If you submit your request by e-mail, you might forget to tell us some important facts, e.g. the program build number or your hardware configuration, and we'll end up exchanging many unnecessary e-mails before we get to the point.
We kindly request you not to send duplicate e-mails to different company addresses accompanied by multiple contact form submissions. One message is enough: we value every customer and reply to every query. Thank you!
As mentioned above, if for some reason you cannot or don't want to use the web-based forms, you can also submit support requests by e-mail: firstname.lastname@example.org.